cq444 Privacy Policy

0 Introduction

cq444 ("we", "our", "platform") operates a trusted online casino and betting platform for users in Bangladesh. This privacy policy has been prepared to inform you ("user") about how we collect your personal information, the purposes for which we use it, with whom we share it, and how we keep it secure.

By using our website or creating an account, you are agreeing to the terms set out in this privacy policy. If you disagree with any term, please refrain from using this platform.

1 What Information We Collect

We may collect your information in various ways. The types of information collected are as follows:

1.1 Registration and Account Information

When you open an account at cq444, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21+ are accepted)
• Email address and mobile number
• Your chosen username and password (stored in encrypted form)
• Residential address and national ID number (when identity verification is required)

1.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket account numbers or bank account details
• Transaction amount, date, and transaction reference number
• Deposit and withdrawal history

We never store your full payment card number. All financial information is protected through SSL encryption.

1.3 Technical and Usage Information

When you visit our site, the following is collected automatically:

• IP address and device type
• Browser type and version, and operating system
• Pages visited, links clicked, and time spent on the site
• Information collected through cookies and similar tracking technologies
• Referral source — where you came from before reaching our site

1.4 Communication and Support Information

When you contact us through our 24/7 live chat or email, records of those conversations are stored to help improve the quality of our service.

2 How We Collect Information

cq444 collects your information in the following ways:

• Directly provided: Information you supply yourself through registration forms, contact messages, or transactions.
• Automatic collection: Technical information collected automatically through our server logs, cookies, and analytics tools.
• From third parties: Information received from identity verification services or payment processors, which helps keep your account secure.

About Cookies

We use cookies that help improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Essential for the site to function properly — maintaining login sessions and handling security.
• Performance cookies: Used to analyse site usage and improve performance.
• Functionality cookies: Help remember your preferences and settings.

You can manage cookies through your browser settings, though this may limit some site features.

3 Why We Use Your Information

cq444 uses your personal information for the following legitimate purposes:

3.1 Service Delivery and Account Management

• Creating, verifying, and ensuring secure login to accounts
• Processing deposit and withdrawal transactions (minimum ৳500 deposit and withdrawal; withdrawals processed within 1 hour)
• Distributing bonuses and rewards (such as a 100% welcome bonus up to ৳15,000)
• Tracking gaming history and VIP points
• Providing 24/7 customer support in Bengali

3.2 Legal and Security Obligations

• Age verification — ensuring services are provided only to users aged 21+
• Running anti-money laundering (AML) and fraud prevention programmes
• Fulfilling responsible gaming obligations
• Identifying and investigating suspicious activity

3.3 Service Improvement and Personalisation

• Analysing your gaming preferences to deliver more relevant content
• Identifying technical issues to improve site performance
• Sending information about new games, offers, and promotions (only with your consent)

4 Sharing and Disclosure of Information

cq444 does not sell your personal information. However, in certain circumstances we may share information with third parties:

4.1 Service Partners

With trusted organisations that provide services on our behalf — such as payment processors (bKash, Nagad, Rocket, and bank transfer partners), identity verification services, and technology providers. These partners receive only the information necessary for their designated tasks and operate under strict confidentiality agreements.

4.2 Legal Requirements

Where disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, we are obliged to provide it. This includes cooperation in anti-money laundering investigations and fraud cases.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the relevant party. You will be notified in advance in such cases.

5 Data Security Measures

cq444 has adopted industry-standard technical and organisational security measures to keep your personal and financial information secure:

• SSL Encryption: All data transmitted on the site is encrypted using SSL/TLS protocols.
• Data Encryption: Passwords and sensitive information are stored using strong hashing algorithms.
• Access Controls: Only authorised personnel can access your information, and they are bound by strict confidentiality policies.
• Security Monitoring: Our systems are under 24/7 security monitoring. Suspicious activity is identified automatically.
• Regular Audits: Regular internal reviews are conducted to ensure the effectiveness of security measures.
• Two-Factor Verification: Additional verification is required for account logins and important changes.

Please note, however, that data transmission over the internet is never completely secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.

6 Data Retention Period

cq444 retains your personal information only for as long as necessary:

• Active account information: Retained for as long as the account remains active.
• Transaction records: Financial transaction records are retained for a minimum of 5 years as required by law.
• After account closure: Even after an account is closed, some information may be retained for a set period due to legal obligations or dispute resolution.
• Marketing information: Deleted promptly if you withdraw your consent.

Once the retention period ends or the information is no longer needed, we securely delete or anonymise it.

7 Your Rights

As a cq444 user, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will respond within 30 business days.

7.2 Right to Rectification

If there is any incorrect information in your account, you may request a correction through your account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or certain specific purposes. You can unsubscribe from marketing emails at any time.

7.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

8 Privacy of Minors

cq444 strictly prohibits providing services to anyone under the age of 21. We do not intentionally collect any information from minors.

We carry out an age verification process at registration. If we determine that a minor has created an account, that account and all associated information will be deleted immediately.

If you believe a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

Our service provider partners may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that appropriate safeguards are in place to protect it in that country.

Any international data transfer is conducted under secure contractual arrangements, and transferred information remains protected in accordance with the standards of this privacy policy.

10 Third-Party Links and Services

Our platform may include software integrations from game providers (such as PG Soft, Pragmatic Play, JILI, and Spribe). These third parties have their own privacy policies and operate independently.

cq444 is not responsible for the privacy practices of third parties. We recommend that you read their policies.

11 Changes to the Privacy Policy

cq444 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address
• Displaying a clear notification on the site
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after a change has been made will be considered as your acceptance of the revised policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• 24/7 Live Chat: Get support in Bengali through the live chat section on our website

Our privacy team is committed to responding within 30 business days of receiving your request.

For more details, please also read our Terms and Conditions and Responsible Gaming pages.